Your privacy, our commitment
At Our Heritage Health Solutions, we prioritize the protection of your personal information. This policy outlines our practices for collecting, using, and safeguarding your data when you interact with us.
Privacy Policy
Our Heritage Health Solutions ("OHHS," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or communicate with us through phone calls, text messages, email, or other means.
Contact Information
Our Heritage Health Solutions
1515 N. Warson Road, Suite 244
St. Louis, MO 63132
Phone: 314-222-8048
Email: info@ourheritagehealthsolutions.com
Information we collect
We may collect the following types of information:
Personal information
- Name
- Address
- Telephone number
- Mobile phone number
- Email address
- Date of birth
- Emergency contact information
- Employment information
- Information provided through forms, applications, or inquiries
How We Use Your Information
We use your information to:
- Provide and coordinate home care and support services
- Process inquiries and service requests
- Schedule appointments and assessments
- Communicate regarding services, staffing, and care coordination
- Send appointment reminders and service updates
- Respond to questions and customer support requests
- Improve our website and services
- Meet legal and regulatory requirements
- Process employment applications
Information Sharing and Disclosure
We may share personal information only when necessary with:
- Authorized employees and contractors of Our Heritage Health Solutions
- Service providers who assist in operating our business
- Government agencies or regulatory authorities when required by law
- Third parties authorized by the participant or legal representative
SMS and Mobile Information Protection
Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
No mobile information will be sold, rented, or shared with third parties for promotional or marketing purposes.
SMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS text messages from Our Heritage Health Solutions regarding:
- Service updates
- Appointment reminders
- Caregiver scheduling
- Participant communications
- Business operations
- Customer support
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Call Recording Disclosure
Calls with Our Heritage Health Solutions may be monitored or recorded for quality assurance, training, compliance, documentation, and customer service purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory requirements.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and user experience. You may adjust your browser settings to manage cookie preferences.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect information from children through our website.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.